At Zerah Designs, a brand under Zerah Collective LLP, we are committed to offering premium, handcrafted garments made with care and detail. Due to the exclusive and made-to-order nature of our products, please note the following:

Cancellation Policy

• We do not accept cancellations once an order is placed and confirmed.
• Every order is processed and prepared individually, and cancellation interrupts our workflow and production cycle.

Refund Policy

• Refunds are generally not entertained unless the following conditions apply:

Exceptions:

A refund may be initiated only under the following circumstances:

1. Wrong item shipped
2. Defective or damaged product received

In such cases, the customer must:

• Email us at [email protected] within 48 hours of receiving the product.
• Provide clear photos of the item received along with your order ID and a brief description of the issue.

Once we receive the request:

• Our team will verify the claim.
• If found valid, we will initiate a full refund or provide an appropriate replacement, as per the customer’s choice.

Important Notes:

• We do not offer refunds or cancellations for:
  • Size issues (please refer to our Size Guide carefully before ordering)
  • Delays caused by courier services or customs
  • Change of mind or personal dislike after receiving the product
• All our products undergo a quality check before dispatch.

Need Help?

For any concerns related to your order, please write to us at:
📧 [email protected]